The only time the headphones work and don't disconnect is when Synapse is uninstalled. There's been threads left open with no solutions from Razer for years now. I've tried a lot of troubleshooting and to be honest Razer doesn't see a problem with their software. Now the new pair worked for a few months (like 2-3 months) and then they started disconnecting and reconnecting again. I treated my headphones with so much care and Razer Support labeled my problem as a hardware issue and sent me a new pair of Razer Kraken Kitty Editions. I uninstalled and reinstalled Razer Synapse many times (also uninstalled all my Razer devices) and nothing, still disconnected and reconnected. I've had my whole computer checked out and there was not an issue. I've been dealing with the same exact issues for over a year now. Unfortunately this HAS to be a Razer Synapse software issue. This is what I previously commented on another post with the same exact issues. And still it likes to disconnect even then. Which I let it update and then I click update, and I do that with every device up to the headset. When reinstalling I log into Razer and then go to the update section and I plug the mouse in first. Then inserted a non-razer keyboard and mouse and reinstall razer synapse after a restart. I also tried to go and uninstall Razer Synapse uninstall all drivers. I have also tried to reinstall Windows and Razer Synapse. It seems to *sometimes* work after that, but then there is still the issue of the Razer Kraken device disconnecting every so often, which I still think is the fault of my Motherboard but I am still not sure, as the updates that supposedly fix the issue on my motherboard don't seem to work. So I go and fiddle around with it by restarting Razer Synapse and disable the device while doing so. I noticed that the THX audio device at time just straight up doesn't work. But what I have done is I tried for quite a while my headset on my phone and it seems fine, no disconnecting or anything. Well double explaining wouldn't be a problem. Have you tried run without the software or run ur pc into safe mode ? ThakyZ I tried this, and it still doesn't work, I am glad I am not the only one who has been getting this because then it isn't an issue with my computer necessarily. I have tried to contact Razer support but every time I don't get much help, which is fine because I am sure they are understaffed because of the pandemic. This is rather annoying, and I almost want to think it's some issue with THX Service or Razer Synapse 3. Then I tried not using them for about a week, and upon giving them another chance, they started to not pop every second, but as per usual it started happening again, and I still cannot find any issues of what is going on with them. I have tried using my headphones extensively on my phone to get no issue at all. So maybe it's an issue with the headphone's themselves. I have also done some debugging, and it appears that the USB device just straight up disconnects from the computer and then automatically reconnects. Furthermore, I have tried getting a replacement, which has worked for some time, and then eventually it ended up happening again. I have a Razer Kitty Kraken and have been having this issue for quite some time. I tried this, and it still doesn't work, I am glad I am not the only one who has been getting this because then it isn't an issue with my computer necessarily. before you start to do this make sure you have spare mice and keyboard to use. and sorry for your 1st razer device to have this problem. cant remember tho which one the original post. Once your pc ready re install synapse 3 and then re connect 1 device at the time. dissconnect all your razer device and restart your PC. open your cleaner and clean from registry. click mice option and drop down you will see razer device from there.Īfter you uninstall your razer device ( mice, keyboard, headset, etc that you have. before you start to do this make sure you have spare mice and keyboard to use.ĭownload uninstaller cleaner - most of insider using ( ccleaner ) to clean all your registry leftovers after you uninstall program.Īnd uninstall all razer device manually - on device manager there is listed all your device that have been connected to your PC. I have no idea what it is at all! Please help :/ and the headset is making a popping sound. I updated my computer and my synapse right after connecting everything and it worked fine in the start but then it started disconnecting and reconnecting. So I recently just finished my dream razer setup with Blackwidow keyboard, basilisk mouse, kraken kitty headset and goliathus mouse pad.
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